FAQ

You can buy the products you are interested in from illuminasarakis.gr with our new easy-to-use website (which is friendly to mobiles and tablets), which means that our customers can buy all our products through our online store, or by phone in our store at the phones:

Agrinio 1: 26413 00123
Agrinio 2: 26410 53223
Lefkada: 26453 01946

You can also visit us in one of our stores:
In Agrinio, at 23 Dagli Street and at 1 Varnakioti and Napaktou Street (three traffic lights) and at Lefkada 8th Division 1

We accept all secure payments, including Visa, MasterCard, Maestro, Electron, JCB, American Express through Piraeus Bank’s secure transaction system.

We also accept payment by bank transfer to our account, or cash on delivery to pay for your order at your door.

Yes, all the prices you see in our products include the legal VAT.

No, you do not need to create an account to order from our store.

However, you are given the opportunity to do this and benefit, when you create an account, you speed up your way to the cashier on your next visit.

You can also easily track your orders, view your wish list, and keep a record of all your purchases

Yes. Our website has been designed with accessibility in mind for all people, including people with disabilities.

We make every effort to constantly update our site to facilitate access to all.

For more information, you can read accessibility statement in the footer of our website.

We send our products through a courier company, thus ensuring speed and accuracy in deliveries.

Alternatively you can pick up the products in one of our physical stores in Agrinio and Lefkada.

Any orders we receive online before 17:00 will be processed the same or the next business day.

All our deliveries are made by a courier transport company, so you do not have to wait many days to receive your order.

In most orders, if the products are available in our store, you will receive your products in 2-4 working days.

After purchasing a product from our online store, you will receive in your email the confirmation of your order.

After we prepare and deliver your order to the Courier transport company, you will automatically receive another e-mail in your email where, among other things, the shipping information will be provided, with a link to monitor the progress of your parcel to the transport company.

In addition, you can track the status of your order at any time through your Account on our website, or you can put your order number and email in the link below to see it.

ORDER STATUS

Yes, we accept returns if the product has not been opened and is within 14 working days from the delivery of the product.

Please note that we will reduce the delivery cost of all refunds.

For more information, consult our “return policy” on the footer of our website.

Every online transaction is processed using SSL (Secure Socket Layer) encryption.

This industry-standard method ensures that information sent by your browser is shuffled during transport and decoded upon arrival at our server.

We take the issue of security very seriously and have made every effort to protect you.

Our servers are located behind a state-of-the-art hardware firewall, and the computer that handles the card services is not accessible from the Internet.

All personal data, including your card number, is transmitted through secure connections, which means that no one can “track” and record your data.

Apart from that, your card details are not visible to us or to third parties. They are simply transmitted through the bank’s private network for authorization and payment transactions.

We collect your personal information in accordance with the Data Protection Act.

You can contact us at any time to change your personal information, or to delete it.

If you would like more information about your personal information, you can read our privacy policy in the footer of the website.